What is the process to get uniforms, promotional clothing & merchandise?
Is there a minimum number of garments I need to order?
What format should the artwork be provided in?
What payment methods do you take?
I am going to be a regular customer can I open an account?
What garments/products do you have available?
Can I have a name on my garments?
What if, after I see the proofs or samples I decide not to proceed?
What happens if I am not happy with my order once it’s completed?
What is the process to get uniforms, promotional clothing & merchandise?
1) Clients come to us at various stages in their uniform development. Some require little assistance and simply email their order based on our online catalogues. Others require more assistance and make a time to come into our showroom to discuss their requirements. If you are in a regional area or are unable to attend our showroom we do offer a sample approval service whereby we will send the garments to you for evaluation.
2) Once you’ve decided on the products you are interested in and the relevant quantities please Contact Us. We will provide you with a quotation and estimated delivery time.
3) When the quotation has been approved we will then put together Artwork Proofs and/or an embroidery sample where appropriate for your approval.(If you require a sample on a garment, fees do apply. It is not practical to provide sample screen prints.)
4) Once you have viewed these, we make any requested changes (if required) and resubmit the final proofs to you for approval and sign off.
5) Your order will be available for collection or delivered to you within the quoted number of days.<Return To Uniform FAQ Top>
Is there a minimum number of garments I need to order?
You will need to order a minimum of 6 garments. Those garments can be different styles, colours or sizes, there just needs to be six of them in total. If you require screen printing then there are different minimums depending on how many colours you have in the print. 1 or 2 colour prints need 25 garments, 3 or 4 colour prints need 50, 5 or 6 colour prints need 100 garments. Embroidery requires 6 garments that are having the same embroidery (ie you can not vary the size or the colours of the embroidery). The exception for this is any text (such as your name) that is written using the font of the embroidery machine (ie stylized text in your own font doesn't count).<Return To Uniform FAQ Top>
The usual process takes between 3 days and 2 weeks depending on type of product required however urgent orders can be generally accommodated in line with our terms and conditions. <Return To Uniform FAQ Top>
You will need to provide the artwork which you require to be used on the items and if possible a Pantone colour number for colour matching. Please note we have colour charts available to assist you with accurate colour choice. <Return To Uniform FAQ Top>
If you do not have any artwork we may be able to create it for you. Please note additional fees apply if we have to redraw or develop artwork for you. <Return To Uniform FAQ Top>
What format should the artwork be provided in?
Text can be provided in Microsoft Word. Existing logos should be provided in EPS or AI format if available. Artwork which can not be provided in EPS or AI format may incur a redrawing fee. We can not always reproduce logo’s onto garments from business cards or scanned images. If you unsure please provide a copy of what you have and we will advise you accordingly. <Return To Uniform FAQ Top>
Pricing varies depending on the type of print method ie embroidery or screenprint etc as well as style of garment and quantity required. Please refer to Quotes & Prices for further information.<Return To Uniform FAQ Top>
What are the payment terms?
Your first 2 orders will need to be paid prior to collection or despatch. If you require embroidery or printing we will need a 50% deposit before commencing production. <Return To Uniform FAQ Top>
What payment methods do you take?
We accept payment via the following methods: EFTPOS, EFT, Cheque, Cash, Mastercard, Visa, Diners, American Express and JCB. Please note if paying via Cheque we do not start your project until the funds have cleared into our account. <Return To Uniform FAQ Top>
I am going to be a regular customer can I open an account?
Your first 2 orders are completed on a pre-paid basis. Following the payment of your first 2 orders you may then apply to open a trading account. This account is offered and opened at the discretion of House of Mo Shen Pty Ltd T/A House of Uniforms. <Return To Uniform FAQ Top>
What garment/products do you have available?
We have a very extensive range of products available including; tee shirts, polo shirts, business shirts, pants, jackets, aprons and hospitality uniforms, hi-visability workwear, workwear, corporatewear, suits, sports uniforms,caps, hats, beanies, ties, mugs and glassware, pens, rulers, drink bottles, frisbees, keyrings, lighters, number plate surrounds, first aid kits and much more. Our colour ranges are also very extensive so you can be sure that we have a colour to suit you. <Return To Uniform FAQ Top>
Can I have a name embroidered on my garment?
Yes. Our embroidery machine has about 12 different inbuilt fonts that can be used to write text.<Return To Uniform FAQ Top>
What if, after I see the proofs or samples I decide not to proceed?
In this instance you will be given a full refund less any fee’s and charges and costs incurred up to the point of cancellation. This can include artwork setups, sampling fees, courier fees and stock which has been purchased on your behalf. <Return To Uniform FAQ Top>
What happens if I am not happy with my order once it’s completed?
Once you have paid you will be sent a proof to ensure we have understood your required artwork placement and colour. If the artwork is to be embroidered we will provide you with an actual sample of the embroidery on a swatch of fabric for final approval. If you require a sample on a garment, fees do apply. Consequently there are many opportunities for corrections to be made. If by some chance something does go wrong upon completion of the job we will provide you with a credit or a replacement product. We only credit or replace the product in the instance that there is an obvious fault which is something that we have caused. We DO NOT replace or credit simply because you change your mind or choose inappropriate colours or fabrics. <Return To Uniform FAQ Top>